Subject: Tech Support Candidate - Kapil Sharma
From: Kapil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:38:32 -0400

| | Tech Support Test

Name | Kapil Sharma
E-mail | [email-masked]
Phone Number | (+91) 8954544425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Roorkee
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gold plus float glass industry | Ware house executive | Currently working | 18000
Previous Employer 1 | Vishwakarma turbo | Project supervisor | 12sep 2020 | 20000
Previous Employer 2 | AGS india pvt LTD | Service engineer, technical support | 10 September 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: we should be have an email account.
Step 2: Make my domain name.
Step 3:  get that website hosting.
Step 4: resister for that domain.
Step 5 : set up that website by webpress.
Step 6:  costomize my website design and creative sturcture.
Step 8: add some important pages and information which is belong to NDTV.
Step 7: set up a navigation menu .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 : make switch on in Bluetooth speaker.
Step 2: make Bluetooth application on in mobile.
Step 3: search speaker name or ip address in new device.
Step 4: tap on Bluetooth address in mobile.
Step 5: speaker make suond when connection set up.

What according to you makes you a good candidate for customer service or technical support job?

1. my communication skills
2. Solve costomer 's problem as soon as
3. I will prove to costomer didn't make mistakes to connect with our company.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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