Subject: Tech Support Candidate - Dheeraj .
From: Dheeraj . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:34:25 -0400

| | Tech Support Test

Name | Dheeraj .
E-mail | [email-masked]
Phone Number | (201301) 9650346400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA Sector 22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Infosystem | Help Desk Engineer | Working | 19000
Previous Employer 1 | Valueonshore Advisors | IT Engineer | 30 Nov 2018 | 15000
Previous Employer 2 | HCL Infosystem | Site Engineer | 10 May 2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First as mentioned, I will try to open www.ndtv.com and will get an error. In that case first I will check internet connectivity in my local system, if it is  working properly then i will check the system timing that should be in IST format then will clear cashe, if required then will try again. If still not open,  will try to open any another website. If that will work it means ndtv website have some issue or if all bot working and connectivity is also in standards then will report to IT team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, turn ON the bluetooth on both devices (speaker and phone), then apply search bluetooth devices nearby you from your mobile phone. When  you phone will show the list of bluetooth devices, select the your one speaker name and click on add button.
After successful connection, phone will show connected and you can enjoy the music loudly.

What according to you makes you a good candidate for customer service or technical support job? | I listen the query carefully from the customer or I try to understand the scenario that customer is facing. After that I provide the suitable suggestions or solution to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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