Subject: Tech Support Candidate - Asif Nadeem
From: Asif Nadeem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:29:10 -0400

| | Tech Support Test

Name | Asif Nadeem
E-mail | [email-masked]
Phone Number | (91) 9821115805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | south Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Samsung Data Systems India Pvt. Ltd. | AM-IT | 08/2016 | NA
Previous Employer 2 | RASPL | Tech Lead | 12/2011 | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First we have to identify that the problem related to network or browser.
2) If the problem is related to the browser then need to follow the troubleshooting steps as below:
a) Clear browser cache.
b) reset the browser settings.
c) reinstall the browser.
3) If the problem is related to the network then follow the below steps:
a) Check the network cable connectivity.
b) Check the IP/DNS settings.
c) Check the internet connectivity by pinging DNS.
d) Run network troubleshoot commands like (Ipconfig/flushdns, ipconfig/release or renew)
e) Reinstall/update the network card drivers.
f) Restart the system.
4) Sometimes problem is related to system firewall and antivirus. Need to check that setting as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the Bluetooth on the mobile phone.
Step 2: Turn on the speakers.
Step 3: Search and pair Bluetooth speakers.

What according to you makes you a good candidate for customer service or technical support job? | I have very good experience in Technical Support and Depth knowledge of all computer issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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