Subject: Tech Support Candidate - Anjali Jha
From: Anjali Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:26:14 -0400

| | Tech Support Test

Name | Anjali Jha
E-mail | [email-masked]
Phone Number | (91) 9958228985
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Najafgarh, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Radite Renewables | Electrical Engineer | 1 sept 2020 | 30,000
Previous Employer 1 | Solaris Power Private limited | Graduate Engineer Trainee | 7 July 2018 | 17,000
Previous Employer 2 | Sofcon India | Engineer Trainee | 27 Aug 2017 | 0

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I'll read the error i.e. what error is showing on the screen
2) Accordingly I'll check my internet connection or website entered
3) I'll go to troubleshoot option if the screen shows up this option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) turn on the speaker
2) note the name of speaker or read the booklet provided to find the name of speaker that shall pop up as bluetooth connection in other devices
3) turn on the bluetooth of phone
Go to bluetooth setting of phone and check whether the name of speaker has come or not
4) if speaker's name shows, click on it to pair it with phone else refresh the bluetooth connection of phone
5) Also, Show bluetooth available for other devices is on or not must be checked in case of phone if it is still not showing the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

1) I have worked in customer service for 8 months in a solar related company
2) Throughout my 3+ years of career, I have communicated with lots and lots of clients and vendors

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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