Subject: Tech Support Candidate - Nitishwar Jha
From: Nitishwar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:19:43 -0400

| | Tech Support Test

Name | Nitishwar Jha
E-mail | [email-masked]
Phone Number | (91) 9951799807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dwarika, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Foray Software technology | System administrator | 9/10/2020 | 26300
Previous Employer 1 | Launch IT Consulting India Pvt Ltd | Support Analyst | 19/09/2018 |
Previous Employer 2 | ICICI Bank Ltd | Phone Banking Officer | 29/08/2016 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) we need make sure that internet connection works. We can try to open any other public portal like google.com to verify the internet connection.

2) Clear website cookies, close the browser and try to access the website.

3) Check if website is down is down for everybody or just you.

4) Verify if website is added to compatibility setting.

5) Reboot the computer & try to reopen the website (www.ndtv.com)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings
2) Tap on Bluetooth option & turn it on
3) A list of devices will appear
4) If your speaker is not listed,  press the button on speaker to turn it on.
5) On your mobile device select your speaker & you should be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a good experience in technical support field with good knowledge of hardware & software. I am a quick learner & self driven with strong organisational & customer service skills. My enthusiasm for continual learning makes me a good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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