Subject: Tech Support Candidate - Shuchi Sharma
From: Shuchi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:16:00 -0400

| | Tech Support Test

Name | Shuchi Sharma
E-mail | [email-masked]
Phone Number | (91) 9711369916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 76
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Server management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Sr associate | 15th Dec 2020 | 42,000
Previous Employer 1 | Capgemini | Sr Associate | 24th Dec 2019 | 32,000
Previous Employer 2 | Hcl | Analyst | 30 Oct 2016 | 18,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to change the browser or will try to access the website on a different device to check if It is working only on one machine or more than one.
If it is working on other machines i will try to access the websites on my machine to make sure if I’m connected to network or not, will also try to clear cookies cache of the browser and i will try to restart my machine or i will check for the policy if I’m allowed to access it on this particular machine or not.
and if it is not working on multiple machines i will report out this issue to the owner of the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of the mobile phone.
Make sure that the Bluetooth speaker is ON.
Pair the device with the phone.
And now try to connect it and verify from connected devices list option inside Bluetooth option

What according to you makes you a good candidate for customer service or technical support job?

I’m confident so i can interact with the international clients easily via any mode like phone, email or chat.
I’m always open to learn new things so that  I can improve my performance to matchup to the company expectations.
I have 5 years of prior experience in technical service desk and server.
I’m a quick learner and  can adapt any change very quickly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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