Subject: Tech Support Candidate - VIKAS BADGOTI
From: VIKAS BADGOTI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:14:46 -0400

| | Tech Support Test

Name | VIKAS BADGOTI
E-mail | [email-masked]
Phone Number | (+91) 8882541244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Panchsheel hynish greater Noida sector 1.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Software issues,iOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SYSTEM SUPPORTS INDRAPURAM | Tech support | 08/2020 | 24000/-
Previous Employer 2 | SOFOCLE TECHNOLOGIES PVT LTD NOIDA | Trainee software engineer | 12/2018 | 18000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First,I will check up my interest connection then I will refresh my modem and close the window opend and try again to surf for that particular site and finally reach to it
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will check wheather my bluetooth speaker is charged or not.If yes,then I will switch the bluetooth of phone and meanwhile of my speaker.Then under a range of 10m I will check the bluetooth name and pair it by allowing the pairing popup and enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

Well,I am confident enough to deal with issues of customers and I easily make good bond with others .I have a few unique attributes which makes me different from others as a customer service or technical supporter, which are as follows:-

1) Co-operation
2) Ability to influence the group
3) Self-confidence
4) Mental-Stamina
5) Determination to complete work within time allotted
5) Initiative
6) Speed of Decision
7) Liveliness
8) Organising ability
9) Power of expression
10) Social Adaptability

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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