Subject: Tech Support Candidate - Harmeet Singh
From: Harmeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:13:56 -0400

| | Tech Support Test

Name | Harmeet Singh
E-mail | [email-masked]
Phone Number | (91) 9599474317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dell International Services | Technical Support Engineer 1 | | 52000
Previous Employer 1 | Iyogi Technical Services | Customer Support Representative | September 2015 | 18000
Previous Employer 2 | Uppal Air Conditioning and Refrigerators | Direct Sales officer | December 2914 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check with the error first which you are getting and depending on that perform the troubleshooting steps
1. Check if the error is with any other website or not
2. Check with alternative browser
3. If the error persists restart the browser and if still doesn't work restart the system
4. Do a power cycle if doesn't work
5. Reset the browser settings
6. If it still doesn't work run a virus scan and if that doesn't work
7. Uninstall and Reinstall the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the bluetooth
Enable the discovery mode
Select the speaker you want to connect
Pair it

What according to you makes you a good candidate for customer service or technical support job? | Being a customer advocate and always start with the basics when performing the troubleshooting
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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