Subject: Tech Support Candidate - Yogendra Pingale
From: Yogendra Pingale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:13:51 -0400

| | Tech Support Test

Name | Yogendra Pingale
E-mail | [email-masked]
Phone Number | (425001) 9370585799
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | JALGAON
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MASSTECH | Testing and quality Engineer | 30 sept | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.To check 1st internet connectivity.
2.then check the link is ok or not
3.clearing cache and cookies
4.to check this website in other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.ON the Bluetooth 1st phone and the on speaker
2.find the Bluetooth pairing for speaker
3.connect speaker with paird device

What according to you makes you a good candidate for customer service or technical support job?

You have to patients to solve customer problem, Then you confident to solve customer problem any time anywhere.
Confidence is the first key.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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