Subject: Tech Support Candidate - DISHANT RAWAT
From: DISHANT RAWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:07:47 -0400

| | Tech Support Test

Name | DISHANT RAWAT
E-mail | [email-masked]
Phone Number | (91) 7827474733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mind Shaper | IT Facilitator | Working | 24000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i would check internet connectivity, If connectivity is not stable and fix the lan or wifi issue.
If connectivity is ok, then i close the browser and try again. If the problem has not been solved then i check is site (WWW.ndtv.com) down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i have have to turn on my bluetooth speaker, then turn on my phone bluetooth.
Go to my ph. bluetooth list there i can find my bluetooth speaker device name there.
Just click on the bluetooth speaker name nd click on pair.
When your speaker said "Your bluetooth device is connected" thats mean you are successful connect with your device.

What according to you makes you a good candidate for customer service or technical support job? | Well, I think i have a good knowledge of my field. I can easily work under the pressure as well. I have experienced of this kind of work like troubleshooting, software installation, Windows troubleshooting & Networking (LAN & WAN) troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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