Subject: Tech Support Candidate - Parvez Faried Rayeen
From: Parvez Faried Rayeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:07:39 -0400

| | Tech Support Test

Name | Parvez Faried Rayeen
E-mail | [email-masked]
Phone Number | (+91) 7905739384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Trimax It infrastructure | Network Administrator | 21-sep-2020 | 15000
Previous Employer 2 | anjani placement centre | network engineer | 01-Aug-2019 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i need to check my connectivity whether system is connected  to internet or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- connect Bluetooth of your speaker and mobile.
2- try searching available Bluetooth connections in cellphone.
3- there will speaker name will be shown need to press connect to that.

What according to you makes you a good candidate for customer service or technical support job? | When customers get satisfied with your work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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