Subject: Tech Support Candidate - Mohit Pandey
From: Mohit Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:58:11 -0400

| | Tech Support Test

Name | Mohit Pandey
E-mail | [email-masked]
Phone Number | (+91) 9891207718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Phase-3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kalkine Soultions Pvt Ltd | Financial Lead Advisor | 24 March 2020 | 30000
Previous Employer 1 | Alyss Edusolution Pvt Ltd | IT Coordinator | 18 Nov 2018 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Open new tab and check if you can load another website.
2-Launch another browser like microsoft edge,google chrome and try to open the site ndtv.com.
3-Check the Internet Connection.
4-Cleaning the Cookies and Cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Switch on the bluetooth Speaker.
2-Then Click on settings on your mobile phone.
3-There is an option of Bluetooth.
4-Tap on Bluetooth option and turn it on.
5-In Bluetooth the menu shows the name of your speaker.
6-Tap on the name of your Bluetooth speaker and it will connect after tapping on it.

What according to you makes you a good candidate for customer service or technical support job? | I am the best fit for this job profile, due to my good knowledge of softwares and hardwares, analytical and problem solving skills. Also, I have practical experience in troubleshooting problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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