Subject: Re: LSM Joining Case Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:53:28 -0400

| | LSM Joining Case Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (+91) 9891252212
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In blurb 1, Customer Care executive is reconfirming the delivery address which is the most important part of a product to deliver. Another reason was the customer requests the authority to deliver it to his or her hotel so it is more important to reconfirm the address, though he or she can download the ticket from the internet by providing some confidential information which were shared with him or her at the time of booking. If Customer is providing a proper address then there will be very less chances to misplace the product. It also indicates that the customer must inform someone in the hotel for the courier in his or her absence so that there will not be any trouble during the delivery of the ticket.

The most important thing is that the customer is self addressing his or her address on the website so there will be less chances of getting ruined.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer Service is one of the most challenging and adventurous job this time as being a customer he always wants the priority of his queries but being a customer care executive, one has to think everything same for each customer.

If a customer gets his queries resolved with the appropriate solutions and on time, this will give the customer an immense happiness and also creates the good image of the organisation. So it is very important to resolve the customer queries on time with accurate solutions.

But as I said it is a challenging job so sometimes some customers may not get the relevant solutions for their queries so it creates a bad impact on customers, but we can improve the customers impression by resolving the queries on time and by going little beyond our reach to get the customer satisfied, then only we can make him feel good.

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