Subject: Tech Support Candidate - Shiv nath Kwatra
From: Shiv nath Kwatra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:51:25 -0400

| | Tech Support Test

Name | Shiv nath Kwatra
E-mail | [email-masked]
Phone Number | (91) 9873127527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pioneer financial management ltd | Sr Network support Engineer | 30 April 2020 | 57500
Previous Employer 1 | Remiel softech pvt ltd | Network support engineer | Nov 2017 | 47300
Previous Employer 2 | Servion global soln ltd | Network support engineer | Sep 2011 | 18567

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check I am able to ping gateway(ip address is there in system or not)
After that check able to check another website(google.com) is working or not.
After that check weather NDTV. Com is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First enable Bluetooth device in the system,
& after that power on speaker & enable Bluetooth of the speaker phone.
Then search for Bluetooth device, once speaker will find with the same model number of speaker then connect the speaker

What according to you makes you a good candidate for customer service or technical support job?

Listen to customers query carefully, then make him sure that his query will sort out in given frame of time.
Else if issue not resolved from our end, then make communication effectively.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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