Subject: Tech Support Candidate - DHARMENDRA KUMAR
From: DHARMENDRA KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:50:41 -0400

| | Tech Support Test

Name | DHARMENDRA KUMAR
E-mail | [email-masked]
Phone Number | (91) 9049836418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | PATNA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic
VoIP
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AMDOCS DEVELOPMENT CENTER | PRODUCTION SUPPORT | JUNE 2019 | 29000
Previous Employer 1 | PYRO MOBILE SERVICES | RF ENGINEER | DEC 2017 | 22000
Previous Employer 2 | IBM | APPLICATION SUPPORT | APRIL 2017 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To troubleshoot this error we will follow these following steps;

1. First we check the error
2.If there is a network error
3.check the internet connection
4.Also will clear the cookies
2.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power on the Bluetooth speaker
2. keep the Bluetooth speaker on Bluetooth mode
3. Enable the Mobile phone Bluetooth
4. Search for Bluetooth Speaker and hit the connect button
5. You will get a beep sound, once the speaker gets connected.
6. Now your device is ready to play music

What according to you makes you a good candidate for customer service or technical support job? | I have worked with several companies like IBM, PYRO, AMDOCS, and have supported customers & Clients dynamically. I can understand the situation and problems easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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