Subject: Tech Support Candidate - sunil kumar
From: sunil kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:48:05 -0400

| | Tech Support Test

Name | sunil kumar
E-mail | [email-masked]
Phone Number | (0) 9561030238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | INTERGLOBE TECHNOLOGY QUOTIENT | EXECUTIVE-TECHNICAL SERVICES | 31 JULY 2020 | 23000
Previous Employer 2 | IGT | PROCESS ASSOCIATE | 14MAR 2014 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will check my internet is stable or not,if internet is stable than i will open the website with another browser or will try to ping this from cmd. i will clear cache and will reset browser setting also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first open bluetooth of phone and speaker
second step will search bluetooth speaker bluetooth in phone than select the bluetooth devie to pair it and than smoothly run the device

What according to you makes you a good candidate for customer service or technical support job? | a customer service or technical support job is to resolve the query of customer and he is must having good knowledge of his services also
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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