Subject: Tech Support Candidate - Rahul Saraswat
From: Rahul Saraswat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:41:53 -0400

| | Tech Support Test

Name | Rahul Saraswat
E-mail | [email-masked]
Phone Number | (091) 8975751930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nizamudin
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will see what exactly error pop up
Then I will check the internet connectivity and website URL.
Then I will check the settings of browser like proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the Bluetooth on for both the device's.
Put the mobile Bluetooth discoverable.
Then open the Bluetooth setting in mobile and pair it with speakers Bluetooth name .

What according to you makes you a good candidate for customer service or technical support job? | Good communication and technical knowledge of the product.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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