Subject: New Reply Received - System stop operating
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 02:11:25 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  System stop operating   Ticket comment <div><div><div>
<div dir="auto">Hi All, </div>
<div dir="auto"><br></div>
<div dir="auto">The system is working. Now the issue that we have to fix is the cable that project the screen. </div>
<div dir="auto">The image is a way too big in the screen. </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzY2MTAxODcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.C_VDfcs8yY2o7HVjZSBpkW6D2jBPM5X-5wgLcbI6kvg" style="max-width: 100%"></div>
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<div dir="auto">Regards</div>
<div dir="auto">Rod </div>
<div dir="auto"><br></div>
<div><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Oct 20, 2020 at 18:37 Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Hi Rockie and Steven,</div>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Thank you for your reply and videos with the issue.</div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>It looks like some issue with the App. Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.<br>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do-" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do-</a></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Please let us know how it goes.</div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Best Regards,<br>​Olesia<br>Customer Services<br>Les Mills Virtual App</div>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047</a>
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                          <blockquote style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
                            On
                            Tue, 20 Oct at 11:48 PM
                            <span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>,  Rockie Yeo &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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Hi sir,</div>
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Please see the attachment of clips. Can you help our licensee to settle issue. Thanks!</div>
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<font style="font-family:Calibri,Arial,Helvetica,sans-serif;color:rgb(33,33,33)"><span style='font-size:9pt;font-family:"Century Gothic",sans-serif'>Best Regards,</span></font>
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<font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><span style="font-family:Helvetica,sans-serif;font-size:12pt"></span></font><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><span style='font-size:10pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></span></font><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><span style="font-family:Helvetica,sans-serif;font-size:12pt"></span><span style="font-family:Arial,Helvetica,sans-serif"></span><span style='font-family:"Century Gothic",sans-serif;font-size:9pt'></span></font>
<div style='font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;color:rgb(0,0,0)'>
<font style='font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;color:rgb(0,0,0)'><font style='font-size:12pt;font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;color:rgb(33,33,33)'><span style='font-size:9pt;font-family:"Century Gothic",sans-serif'><b style='font-family:"Century Gothic",sans-serif'>Rockie Yeo</b></span></font><font style='font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;color:rgb(33,33,33)'><span style='font-size:9pt;font-family:"Century Gothic",sans-serif'>
 | </span><span style='font-family:"Century Gothic",sans-serif;font-size:9pt'>Launch Coach (South East Asia)</span></font><font style='font-size:12pt;font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;color:rgb(33,33,33)'><span style='font-size:9pt;font-family:"Century Gothic",sans-serif'> </span></font></font><br>
<span style="font-family:Helvetica,sans-serif;font-size:12pt"></span><font style='font-size:12pt;font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;color:rgb(33,33,33)'><span style='font-size:10pt;font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols'></span></font><font style="font-size:15px;font-family:Calibri,Arial,Helvetica,sans-serif;color:rgb(33,33,33)"><span style='font-size:8pt;font-family:"Century Gothic",sans-serif'>Les
 Mills Asia Pacific - Malaysia | <a href="mailto:[email-masked]" style='font-family:"Century Gothic",sans-serif' target="_blank" rel="noreferrer">[email-masked]</a></span></font><br>
<span style="font-family:Helvetica,sans-serif;font-size:12pt"></span><font style='font-size:12pt;font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;color:rgb(33,33,33)'><span style='font-size:10pt;font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols'></span></font><font style="font-size:15px;font-family:Calibri,Arial,Helvetica,sans-serif;color:rgb(33,33,33)"><span style="font-size:10pt;font-family:Helvetica,sans-serif"><span style='font-family:"Century Gothic",sans-serif;font-size:8pt;color:rgb(33,33,33)'>Unit
 8.02, </span><span style="font-family:Helvetica,sans-serif;font-size:13.3333px;color:rgb(33,33,33)"><span style='font-family:"Century Gothic",sans-serif;font-size:8pt;color:rgb(33,33,33)'>Level 8, </span></span></span><span style='font-size:8pt;font-family:"Century Gothic",sans-serif'>Wisma
 E&amp;C, No <a href="https://www.google.com/maps/search/2,+Lorong+Dungun+Kiri,+Damansara+Heights,+50490,+Kuala+Lumpur,+Malaysia?entry=gmail&amp;source=g" style='font-family:"Century Gothic",sans-serif' target="_blank" rel="noreferrer">2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia</a></span></font><br>
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<b style='font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols'><span style='font-size:8pt;line-height:normal;font-family:"Century Gothic",sans-serif;background-color:rgb(255,255,255);color:rgb(117,123,128)'>BODYATTACK®</span><span style='text-align:start;word-spacing:0px;font-size:8pt;font-family:"Century Gothic",sans-serif;background-color:rgb(255,255,255);color:rgb(117,123,128)'>, </span><span style='text-align:start;word-spacing:0px;font-size:8pt;font-family:"Century Gothic",sans-serif;background-color:rgb(255,255,255);color:rgb(117,123,128)'>BODYBALANCE®, </span><span style='text-align:start;word-spacing:0px;font-size:8pt;font-family:"Century Gothic",sans-serif;background-color:rgb(255,255,255);color:rgb(117,123,128)'>BODYCOMBAT®, BODYJAM®, BODYPUMP®, </span><span style='text-align:start;word-spacing:0px;font-size:8pt;font-family:"Century Gothic",sans-serif;background-color:rgb(255,255,255);color:rgb(117,123,128)'>BODYSTEP®,</span><span style='text-align:start;word-spacing:0px;font-size:8pt;font-family:"Century Gothic",sans-serif;background-color:rgb(255,255,255);color:rgb(117,123,128)'> BORN
 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific.</span></b>
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<div id="m_5667920428231991498m_7276133541803460505m_-3811711759312461757m_-8216736241740733455divRplyFwdMsg" dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-size:11pt;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></b></font></div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><blockquote style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>From: Steven TranThanh &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Sent:</b> Tuesday, October 20, 2020 5:42 PM<br>
<b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>To:</b> Chon Tran - Country Facility Operations Manager &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Rod Candido &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Rockie Yeo &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Cc:</b> Thi Mac &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Andrey Vu &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Celine AnhMai &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Cupid Mai &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;; July NhanDinh &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Subject:</b> Re: System stop operating
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'> </div>

<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Dear All,
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<br>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>I would like to update that <span style="font-family:arial,sans-serif;white-space:pre-wrap;background-color:rgb(248,249,250)">
the Virtual Class still doesn't work until now. </span>
</div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style="font-family:arial,sans-serif;white-space:pre-wrap;background-color:rgb(248,249,250)"><br>
</span></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<span style="font-family:arial,sans-serif">Please find the attached file for more information.</span>  <span style="font-family:arial,sans-serif;white-space:pre-wrap;background-color:rgb(248,249,250)"><br>
</span>
</div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Thanks,</div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Steven Tran</div>
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<br>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>On Tue, 20 Oct 2020 at 08:32, Chon Tran - Country Facility Operations Manager &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Dear Steven, </div>
<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<br>
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<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Could you please feedback to Charlotte or update to ticket? </div>
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<br>
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<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Thanks, </div>
<div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Chon</div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Vào Th 7, 17 thg 10, 2020 lúc 13:29 Steven TranThanh &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt; đã viết:<br>
</div>
<blockquote style='margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-left-color:rgb(204,204,204)'>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'>Dear Rod,</font>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><br>
</font></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><br>
<span style='white-space:pre-wrap;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;background-color:rgb(248,249,250)'>After I followed Charlotte's instructions but the Virtual Class still doesn't work.</span>  <br>
</font></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'>Please find the attached file for more information.</font></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><br>
</font></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'>Thanks,</font></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'>Steven</font></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><br>
</font></div>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><br>
</font></div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>On Fri, 16 Oct 2020 at 18:11, Rod Candido &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote style='margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;border-left-color:rgb(204,204,204)'>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)">
HI Steven, </div>
<div style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)">
<br>
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<div style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)">
Could you please follow these steps and let us know what happened?</div>
<div style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)">
Thanks</div>
<div style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)">
Rod</div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>---------- Forwarded message ---------<br>
From: <strong dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Les Mills International</strong>
<span dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>&lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt;</span><br>
Date: Fri, 16 Oct 2020 at 10:19<br>
Subject: Re: System stop operating<br>
To: &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt;<br>
Cc: &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt;<br>
</div>
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<br>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Hi Rod,</div>
<br>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Thanks for letting us know, I have cc'd your colleague Steven who has also raised this.</div>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>It looks like the Virtual App has been offline and out of sync with the Scheduler for more than 30 days, which may be the cause of the issue.  If you have access to the App, please run a Diagnostic Test by following the below steps to detect
 any issues.</div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Tap the padlock to the top right of the App</div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Enter your admin code</div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Navigate to SETTINGS &gt; Version &gt; <span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Run diagnostics </span><br>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Please let us know if the diagnostics test detects any errors and what those errors are.  If you're unable to access the Virtual App could you send me a screen shot or confirm the error message you're seeing please?</div>
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<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Many thanks</div>
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<div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Charlotte</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047</a>
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On<br>
<br>
Fri, 16 Oct at 3:35 PM<br>
<br>
<span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>, Rod.candido &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt; wrote:<br>
<br>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>System is shut down and stop working. Asked to teste the password and not working anymore
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-- <br>
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<table style='width:650px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
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<th style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><img style='width:100%;padding-bottom:20px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg"></th>
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<td colspan="2" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:rgb(0,0,0)">Rod Candido</b></td>
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<td colspan="2" style="font-family:Arial,Helvetica,sans-serif;font-size:14px;border-bottom-width:1px;border-bottom-style:solid;padding-bottom:10px;border-bottom-color:rgb(0,0,0);color:rgb(0,0,0)">
<i style="font-family:Arial,Helvetica,sans-serif">Country Manager - Group X</i><br>
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<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:10px 0px 5px;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Mobile :</b> (+84) 98 111 2086 </td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:10px 0px 5px;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Website :</b> <a href="http://cfyc.com.vn" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">cfyc.com.vn</a>
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<b style="font-family:Arial,Helvetica,sans-serif">Office :</b> (+8428) 71077889 </td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:5px 0px;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Facebook :</b> <a href="http://facebook.com/cfycvn" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">facebook.com/cfycvn</a>
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<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:1.5;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Email :</b> <i style="font-family:Arial,Helvetica,sans-serif"><a href="mailto:[email-masked]" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">[email-masked]</a>
</i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:1.5;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">youtube.com/CaliFitnessYogaVN</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
<br>
<br>
</blockquote>
</div>
<br>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<br>
</div>
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<tbody style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
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<td style='vertical-align:bottom;padding-left:20px;padding-bottom:0px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<table style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<tbody style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<th style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><img style='width:100%;padding-bottom:20px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg"></th>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td colspan="2" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:rgb(0,0,0)">Steven TranThanh</b></td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td colspan="2" style="font-family:Arial,Helvetica,sans-serif;font-size:14px;border-bottom-width:1px;border-bottom-style:solid;padding-bottom:10px;border-bottom-color:rgb(0,0,0);color:rgb(0,0,0)">
<i style="font-family:Arial,Helvetica,sans-serif">Assistant Member Services Manager</i><br>
</td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:10px 0px 5px;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Mobile :</b> 0934228696 </td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:10px 0px 5px;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Website :</b> <a href="http://cfyc.com.vn" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">cfyc.com.vn</a>
</td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:5px 0px;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif"></b>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:5px 0px;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Facebook :</b> <a href="http://facebook.com/cfycvn" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">facebook.com/cfycvn</a>
</td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:1.5;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Email :</b> <i style="font-family:Arial,Helvetica,sans-serif"><a href="mailto:[email-masked]" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">[email-masked]</a>
</i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:1.5;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">youtube.com/CaliFitnessYogaVN</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<br>
</blockquote>
</div>
</div>
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<table style='width:650px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<tbody style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style='vertical-align:bottom;padding-left:20px;padding-bottom:0px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<table style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<tbody style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<th style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><img style='width:100%;padding-bottom:20px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg"></th>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td colspan="2" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:rgb(0,0,0)">Chon Tran</b></td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td colspan="2" style="font-family:Arial,Helvetica,sans-serif;font-size:14px;border-bottom-width:1px;border-bottom-style:solid;padding-bottom:10px;border-bottom-color:rgb(0,0,0);color:rgb(0,0,0)">
<i style="font-family:Arial,Helvetica,sans-serif">Country Manager - Facility Operations</i><br>
</td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:10px 0px 5px;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Mobile :</b> (+84) 938318078 </td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:10px 0px 5px;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Website :</b> <a href="http://cfyc.com.vn" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">cfyc.com.vn</a>
</td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:5px 0px;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Office :</b> (+8428) 71077889 </td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:5px 0px;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Facebook :</b> <a href="http://facebook.com/cfycvn" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">facebook.com/cfycvn</a>
</td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:1.5;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Email :</b> <i style="font-family:Arial,Helvetica,sans-serif"><a href="mailto:[email-masked]" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">[email-masked]</a>
</i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:1.5;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">youtube.com/CaliFitnessYogaVN</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</blockquote>
</div>
<br>
<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<br>
</div>
-- <br>
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<tbody style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style='vertical-align:bottom;padding-left:20px;padding-bottom:0px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<table style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<tbody style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<th style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><img style='width:100%;padding-bottom:20px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg"></th>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td colspan="2" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;font-size:16px;color:rgb(0,0,0)">Steven TranThanh</b></td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td colspan="2" style="font-family:Arial,Helvetica,sans-serif;font-size:14px;border-bottom-width:1px;border-bottom-style:solid;padding-bottom:10px;border-bottom-color:rgb(0,0,0);color:rgb(0,0,0)">
<i style="font-family:Arial,Helvetica,sans-serif">Assistant Member Services Manager</i><br>
</td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:10px 0px 5px;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Mobile :</b> 0934228696 </td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:10px 0px 5px;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Website :</b> <a href="http://cfyc.com.vn" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">cfyc.com.vn</a>
</td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:5px 0px;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif"></b>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;padding:5px 0px;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Facebook :</b> <a href="http://facebook.com/cfycvn" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">facebook.com/cfycvn</a>
</td>
</tr>
<tr style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:1.5;width:55%;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Email :</b> <i style="font-family:Arial,Helvetica,sans-serif"><a href="mailto:[email-masked]" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">[email-masked]</a>
</i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:1.5;color:rgb(0,0,0)">
<b style="font-family:Arial,Helvetica,sans-serif">Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" rel="noreferrer" style="font-family:Arial,Helvetica,sans-serif" target="_blank">youtube.com/CaliFitnessYogaVN</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>

</blockquote></div>
                          </span>
</blockquote>
                        </div>
</div>

	

</div></blockquote>

-- <br><div dir="ltr" class="gmail_signature"><table style="width:650px"><tbody><tr><td style="vertical-align:bottom;padding-left:20px;padding-bottom:0"><table>
<tbody>
<tr>
<th><img src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg" style="width:100%;padding-bottom:20px"></th>
</tr>
<tr><td colspan="2"><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:16px">Rod Candido</b></td></tr>
<tr><td colspan="2" style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;border-bottom:1px solid #000;padding-bottom:10px">
<i>Country Manager - Group X</i><br>
</td></tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;padding:10px 0 5px 0px;width:55%">
<b>Mobile :</b> (+84) 98 111 2086 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;padding:10px 0 5px 0px">
<b>Website :</b> <a href="http://cfyc.com.vn" target="_blank" rel="noreferrer">cfyc.com.vn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;padding:5px 0px;width:55%">
<b>Office :</b> (+8428) 71077889 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" target="_blank" rel="noreferrer">facebook.com/cfycvn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;line-height:1.5;width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> </i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;color:#000000;font-size:14px;line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" target="_blank" rel="noreferrer">youtube.com/CaliFitnessYogaVN</a>
</td>
</tr>
</tbody>
</table></td></tr></tbody></table></div>
</blockquote></div>

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