Subject: Ticket re-opened - [#4047] System stop operating
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 21 Oct 2020 02:11:25 +0000

Hi Pritish Nandi,  Ticket “#4047 – System stop operating ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047 to view the ticket.  Ticket comment     
 Hi All,  
   
 The system is working. Now the issue that we have to fix is the cable that project the screen.  
 The image is a way too big in the screen.  

   

 

 Regards 
 Rod  

 

 On Tue, Oct 20, 2020 at 18:37 Les Mills International <[email-masked]> wrote: 

	 
 Hi Rockie and Steven, 
 ​ 
 
 Thank you for your reply and videos with the issue. 
   
 It looks like some issue with the App. Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues. 

 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do- 
   
 Please let us know how it goes. 
   
 Best Regards, ​Olesia Customer Services Les Mills Virtual App 
 
 Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047

                           
                            On
                            Tue, 20 Oct at 11:48 PM
                            ,  Rockie Yeo <[email-masked]>  wrote:
                             
Hi sir, 

 
 
Please see the attachment of clips. Can you help our licensee to settle issue. Thanks! 

 

 

 

 

 

 

 
 
Best Regards,

 
Rockie Yeo
 | Launch Coach (South East Asia)  
Les
 Mills Asia Pacific - Malaysia | [email-masked] 
Unit
 8.02, Level 8, Wisma
 E&C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia 
tel
+6 03 2720 8604 |
 ext 204 | fax +6 03 2726 2947 

mobile +6 019 754
 1319 |
www.lesmills.com.au

 

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 QUARTERLY WORKSHOPS | 28th & 29th NOVEMBER | LIVE-STREAMED & IN-PERSON WORKSHOPS | https://www.lesmills.com.au/quarterly-workshops 

 

 

 

 
 
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 From: Steven TranThanh <[email-masked]> 
Sent: Tuesday, October 20, 2020 5:42 PM 
To: Chon Tran - Country Facility Operations Manager <[email-masked]>; Rod Candido <[email-masked]>; [email-masked] <[email-masked]>; Rockie Yeo <[email-masked]> 
Cc: Thi Mac <[email-masked]>; Andrey Vu <[email-masked]>; Celine AnhMai <[email-masked]>; Cupid Mai <[email-masked]>; July NhanDinh <[email-masked]> 
Subject: Re: System stop operating

 
 Dear All,

 
 I would like to update that 
the Virtual Class still doesn't work until now. 

 
 
Please find the attached file for more information.   

 

 Thanks, 
 Steven Tran 

 
 On Tue, 20 Oct 2020 at 08:32, Chon Tran - Country Facility Operations Manager <[email-masked]> wrote: 

 Dear Steven,  

 
 Could you please feedback to Charlotte or update to ticket?  

 
 Thanks,  
 Chon 

 
 Vào Th 7, 17 thg 10, 2020 lúc 13:29 Steven TranThanh <[email-masked]> đã viết: 

 
Dear Rod,

  
After I followed Charlotte's instructions but the Virtual Class still doesn't work.   
 
 Please find the attached file for more information. 

 Thanks, 
 Steven 

  

 
 
 On Fri, 16 Oct 2020 at 18:11, Rod Candido <[email-masked]> wrote: 

 
 
HI Steven,  

 
 
Could you please follow these steps and let us know what happened? 
 
Thanks 
 
Rod 

 ---------- Forwarded message --------- 
From: Les Mills International
<[email-masked]> 
Date: Fri, 16 Oct 2020 at 10:19 
Subject: Re: System stop operating 
To: <[email-masked]> 
Cc: <[email-masked]> 

 

 

 
 Hi Rod, 

 

 

 
 Thanks for letting us know, I have cc'd your colleague Steven who has also raised this. 

 

 

 
 It looks like the Virtual App has been offline and out of sync with the Scheduler for more than 30 days, which may be the cause of the issue.  If you have access to the App, please run a Diagnostic Test by following the below steps to detect
 any issues. 

 

 

 
 
 Tap the padlock to the top right of the App 

 Enter your admin code 

 Navigate to SETTINGS > Version > Run diagnostics  

 

 

 
 Please let us know if the diagnostics test detects any errors and what those errors are.  If you're unable to access the Virtual App could you send me a screen shot or confirm the error message you're seeing please? 

 

 
 
 Many thanks 

 

 
 
 Charlotte 

 

 

 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047

 

 

 

 

 
 
On 
 
Fri, 16 Oct at 3:35 PM 
 
, Rod.candido <[email-masked]> wrote: 
 
 System is shut down and stop working. Asked to teste the password and not working anymore

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
--  

 

 Rod Candido 

 
Country Manager - Group X 

 
Mobile : (+84) 98 111 2086  
 
Website : cfyc.com.vn

 
Office : (+8428) 71077889  
 
Facebook : facebook.com/cfycvn

 
Email : [email-masked]

 
Youtube : youtube.com/CaliFitnessYogaVN

 

 

 

 

 
--  

 

 Steven TranThanh 

 
Assistant Member Services Manager 

 
Mobile : 0934228696  
 
Website : cfyc.com.vn

 

 
Facebook : facebook.com/cfycvn

 
Email : [email-masked]

 
Youtube : youtube.com/CaliFitnessYogaVN

 

 

 

--  

 

 Chon Tran 

 
Country Manager - Facility Operations 

 
Mobile : (+84) 938318078  
 
Website : cfyc.com.vn

 
Office : (+8428) 71077889  
 
Facebook : facebook.com/cfycvn

 
Email : [email-masked]

 
Youtube : youtube.com/CaliFitnessYogaVN

 

 

 

 
--  

 

 Steven TranThanh 

 
Assistant Member Services Manager 

 
Mobile : 0934228696  
 
Website : cfyc.com.vn

 

 
Facebook : facebook.com/cfycvn

 
Email : [email-masked]

 
Youtube : youtube.com/CaliFitnessYogaVN

 

 

  

                         

	

  

--    

 Rod Candido 
 
Country Manager - Group X 

 
Mobile : (+84) 98 111 2086  
 
Website : cfyc.com.vn

 
Office : (+8428) 71077889  
 
Facebook : facebook.com/cfycvn

 
Email : [email-masked] 

Youtube : youtube.com/CaliFitnessYogaVN

  

Attachments :
1. 6BDAE32E-7438-4CC5-B2CE-9B429475DCEB.jpg