Subject: Tech Support Candidate - Satish Bagade
From: Satish Bagade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 15:24:30 -0400

| | Tech Support Test

Name | Satish Bagade
E-mail | [email-masked]
Phone Number | (+91) 8505945668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini ,Sector 18, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Printer,Scanner

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Embel Technologies Pvt Ltd. | Technical Support Executive | 30 October | 31,257
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will Restart my device.( This clears caches, and forces the device to reload web page.)
2) I will make sure that the Internet connection is working.(If not then I need to fix my internet).
3) I need to check if the Website is down for Everybody or just me.(If it is down for everybody then I try to open it after some time.
If it is down for me then their is problem between my device and website connection so I try to open that website in another browser).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to the Settings
2) Find out Bluetooth
3) Turn on the Bluetooth.
4) A list of available devices will appear.
5) If your speaker is not listed, press the button on your speaker that make it discoverable.(Its often a button with a Bluetooth symbol on it.)
6) On your mobile select your speaker(It might be  a random product number but should have the speaker brand name listed).
That's it , you're connected!
After your speaker is paired , you won't need to go through the set-up again. Just make sure your speaker is on and your mobile's Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job?

1) I do have an experience of two years in Technical support, In that job I handle the customer via chat, mail, call. My average turn around time (T-A-T) is 2 to 4 minutes.
2) I also have an experience of four months working on L2 support.(Solving 99.3% problem without transferring to L3 support.)
3) I am adaptable to change in the shift or in the job role.
4) My Interpersonal skills like Team work, active listener, patience are the added benefits for the Technical support or customer care job profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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