Subject: Tech Support Candidate - Ashutosh kumar
From: Ashutosh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 12:59:48 -0400

| | Tech Support Test

Name | Ashutosh kumar
E-mail | [email-masked]
Phone Number | (91) 8887579930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | wipro | engineer network management | 26/11/2017 |
Previous Employer 2 | tulip telecom ltd | network operator cum field engineer | 31/12/2012 |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all I will check the internet connectivity if it is proper then I will check the IP address and DNS if it's ok then I will try to ping the  IP address of ndtv.com and if its work proper then problem is in DNS then I will resolve the problem
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all go to buthoth settings  and configure the bluetooth device and then test it by giving a call.
What according to you makes you a good candidate for customer service or technical support job? | a person should have good communication skill and he or she should have high energy level because  first voice made by a customer  care excutive should be same as the last voice.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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