Subject: Re: LSM Joining Case Test - Palak Verma
From: Palak Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 12:56:58 -0400

| | LSM Joining Case Test

Name | Palak Verma
E-mail | [email-masked]
Phone Number | (91) 7017471893
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

it has been a pleasure to serve you, and please do not hesitate to contact us should you have any question or remarks related to your order..

thank you for choosing us...

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

[22:23, 20/10/2020] Aadu: Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!

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