Subject: Re: LSM Joining Case Test - Ambika Gupta
From: Ambika Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 11:23:53 -0400

| | LSM Joining Case Test

Name | Ambika Gupta
E-mail | [email-masked]
Phone Number | (91) 8799784599
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I select blurb 4 'cause this blurb is solving the problem in a better way, trying to provide the best solution for the customer and if customer wants to update his address so, this blurb is providing that help. Also, this blurb is promoting the viagogo brand values safe, secure and guarantee to our customers. But in this blurb there didn't written a greet Opening so, we should start the email or calling with the greet and in the ending we should write a believable or trusted lines so that the customer will make trust on us.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied, while in the latter, you are not only keeping them satisfied – you are also keeping them loyal. This is a very important distinction.

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