Subject: Tech Support Candidate - Vatsal Vatsal
From: Vatsal Vatsal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 10:13:06 -0400

| | Tech Support Test

Name | Vatsal Vatsal
E-mail | [email-masked]
Phone Number | (91) 8439306750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 75
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT DATA | Sr Representative | 30th Sep | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Go to settings then Go on Network Setting check if my computer connected to the internet or not if not resolve the problem of connection and browse again. If computer connected but still not browsing check the browser if it blocking the particular website due to some security reason we can ublock from there.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to bluetooth settings in phone search for available devices when you found the name of your speaker select that for pairing after pairing they will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? | I have bachelors degree in computer science with good knowledge of computers software and hardware and also 1yr of experience in international customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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