Subject: Tech Support Candidate - Lovejeet Singh
From: Lovejeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 09:54:25 -0400

| | Tech Support Test

Name | Lovejeet Singh
E-mail | [email-masked]
Phone Number | (022) 7986456570
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai(ready to relocate)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yotta infrastructure | Senior executive | 8 nov 2020 | 30
Previous Employer 1 | NTT | Executive | 13 jul 2020 | 19
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the Lan connectivity.
2. If there is no issue in Lan connectivity, then check the Internet connection.
3. If your connection is stable, then clear your cache memory.
4. Check the ip segment in your system that it configure accordingly setup.
5 DNS connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the settings and find the bluetooth option.
2. Turn on the bluetooth devices from both end.
3. Bluetooth speaker have some name.
4. Start pairing it with your mobile device.
5. If you setup password on your bluetooth device, insert the password in your mobile.
6. After pairing, enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | My skills and dedication.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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