Subject: Re: LSM Joining Case Test - Kajal Kishore
From: Kajal Kishore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 09:36:11 -0400

| | LSM Joining Case Test

Name | Kajal Kishore
E-mail | [email-masked]
Phone Number | (91) 8130226019
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Hi, Thank u for contacting us
we have just looked into your order today and we are happy to say your seller has confirmed they will be able to send your tickets as soon as they receive them from the event organiser. It's become common practice now for event organisers to only release tickets (or batches of tickets) very close to the event date - often the week of the event.

Rest assured, we’re closely monitoring your order and communicating with your seller to ensure they complete the order in time for delivery to you at the address you provided. Can I just ask you double check that the delivery address below is correct:
Once the package is scanned for delivery by the courier, you'll get an instant email alert with the delivery tracking number. You'll then be able to directly track the carrier’s delivery progress to you.

I hope this answers your question and you have a great time at Lady Gaga! If u need any further assistance, please do let us know we will help u further.
We will send an e-mail when your order is shipped with the details so that you can track your package.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal

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