Subject: Re: LSM Joining Case Test - Nidhi Rahangdale
From: Nidhi Rahangdale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 09:29:32 -0400

| | LSM Joining Case Test

Name | Nidhi Rahangdale
E-mail | [email-masked]
Phone Number | (122001) 8130210327
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 best suits the solution towards the concern of the customer, as he/she might be traveling within the time frame when tickets are going to be delivered. Due to travelling the delivery address might change so blurb 4 is providing her options and suggestions to enter current address, which could be her hotel room etc or address of someone who could receive tickets. So that delivery of tickets are ensured to the right place and on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service refers to when all customer queries and problems are considered and solved within appropriate time.
While, great customer service establishes trust and loyalty between customer with soft communication, generosity besides solving their problems and queries.

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