Subject: Tech Support Candidate - praveen tiwari
From: praveen tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 08:48:02 -0400

| | Tech Support Test

Name | praveen tiwari
E-mail | [email-masked]
Phone Number | (88532) 33117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | btm layout
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Tecnical support | 26/10/2020 | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i talk to my tester team
if they are enable to solve this problem then talk to manager

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on Bluetooth of mobile phone then searching for connecting with speaker when i got then pairing them

What according to you makes you a good candidate for customer service or technical support job?

You can solve the problem of customer
some time if you are not able to solve the problem of customer then you have to convince the customer
you are try to solve that issues

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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