Subject: Tech Support Candidate - Ram Suraj Sharma
From: Ram Suraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 07:22:53 -0400

| | Tech Support Test

Name | Ram Suraj Sharma
E-mail | [email-masked]
Phone Number | (055) 8826441485
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SSKPC TECHNOSOLUTION PVT LTD | Network Engineer | 18 July 2020 | 21000
Previous Employer 1 | Progressive Infotech Pvt Ltd | Desktop Support Engineer | 11 March 2018 | 13000
Previous Employer 2 | DSM Infocom Pvt Ltd | NAP Engineer | 31 July 2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll take steps.

1. I will check internet connectivity in that System.If internet is not going on in that system then first I will fix it then again will try to open, if internet is working fine and website is not opening then ,

2. I'll try to open that website in other browsers.
If still not opening then.

3.I will try to open it in my phone (if website is not private )

4. If it opening in my phone then I will check proxy in that system , might be website will be blocked in that system

5. If website is not opening in my phone also then I will check it from other countries Server throw VPN , might be that website will be blocked in that country

6. If Still not opening then that company website's server can be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will follow these steps...

1. I'll ON that bluetooth Speaker.

2. I will trun on bluetooth in my phone also.

3. I will try to search that speaker in my phone.

4. After getting the speaker , I will pair with that

What according to you makes you a good candidate for customer service or technical support job? | As I have strong knowledge , Experience and I have a good communication skills . I have also Experience to talk customer politely. That make me better condidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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