Subject: Tech Support Candidate - IMRAN KHAN IMRAN
From: IMRAN KHAN IMRAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 07:01:20 -0400

| | Tech Support Test

Name | IMRAN KHAN IMRAN
E-mail | [email-masked]
Phone Number | (05) 8826441336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sant kabir nagr Khalilabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SSKPC TECHNOSOLUTION PRIVATE LIMITED | Network Engineer | May 2020 | 22,000
Previous Employer 1 | Creative info link pvt ltd | Desktop Support Engineer L2 | March 2018 | 18,000
Previous Employer 2 | Apex Services | Desktop Support Engineer | Agust 2017 | 12,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check internet connectivity on that system, if internet is going on and domain is public then i will check it in my phone that it's opening in my phone or not, if it is opening in my phone then I'll check proxy in that system might be that website will be blocked .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will on speaker, after speaker on I will open my Bluetooth in my mobile the i will pair with speaker connection .
What according to you makes you a good candidate for customer service or technical support job? | Good technical support candidate must have strong knowledge and good communication skills, the candidate should not be hasitate when he/she dealing with clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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