Subject: Tech Support Candidate - Abhishek Chauhan
From: Abhishek Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:50:25 -0400

| | Tech Support Test

Name | Abhishek Chauhan
E-mail | [email-masked]
Phone Number | (091) 9871641677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dcm Infotech | Associate Support Engineer | 6th november | 27500
Previous Employer 1 | P.N Semiconductors Pvt Ltd | Assistant manager | December 2018 | 20000
Previous Employer 2 | Conducive technologies | Technical support executive | Match 2016 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to follow
1. Verify that the website is working with other browser and that website server is not down
2. Clear Web browser data like site history, cookie settings, web hosted days etc then try the website.
3. Reset it refresh web browser settings as per different web browsers then try the site
4 Update the web browser (rarely there is a critical security update)
5. Uninstall the web browser completely from the pc using professional tools and reinstall the browser this generally resolve all browser related issues

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker and put it in pairing mode ( for first time)
2. Search your speaker from the available devices list given in phone Bluetooth settings
3 Select your speaker name
4 Connect to the speaker of asked for a code use the speaker Bluetooth manual for the correct code

What according to you makes you a good candidate for customer service or technical support job?

I have always performed best in my team and have been promoted for the same
I don't only have excellent experience in dealing with clients but to train other employees for serving better
I'm flexible working in rotational shifts and in all kind of work environments, as well working in order to provide growth to myself and the company project collectively.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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