Subject: Tech Support Candidate - Aman Raina Aman
From: Aman Raina Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:32:59 -0400

| | Tech Support Test

Name | Aman Raina Aman
E-mail | [email-masked]
Phone Number | (91) 8493811011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
Home broadband

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fis | Tec support | Till now | 31000
Previous Employer 1 | Vedang cellular service | RNO | Nov2019 | 24000
Previous Employer 2 | Linkquest telecom noida | Dte | Jan 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would check the internet connection, then would clear cache and cookies, check content control,allow third part website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the power button of the Bluetooth device, allow the device to get stable, then go to the settings of phone, turn the Bluetooth on , search for the device and put it with the bluetooth device by using the password
What according to you makes you a good candidate for customer service or technical support job? | Good knowledgable regarding the job, perfect communication skills, great mind set up, patience , dedication and hardwork
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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