Subject: Tech Support Candidate - Munish Kapoor
From: Munish Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:23:33 -0400

| | Tech Support Test

Name | Munish Kapoor
E-mail | [email-masked]
Phone Number | (91) 7827162141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TLC | Sr Technical Associate | 22 March 2020 | 29900
Previous Employer 1 | Alstom India PVT Ltd | Lotus administrator | | 23000
Previous Employer 2 | ITES | Technical associate | | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check what error user is getting while opening browser. We can try to open another website also. If user is getting error page can't be displayed then we can perform browser reset. We can perform flushdns via command prompt. In windows 10 there is one feature called network reset. If we perform network reset then it will take 5 minutes to reset and system will restart automatically. Delete temp prefetch
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we need to turn on the bluetooth speakers. After that we need to enable bluetooth from our mobile. After enabling bluetooth we need to seach for speaker. If speakers are detected via mobile then we need to select speakers and then click on pair.
What according to you makes you a good candidate for customer service or technical support job? | I am hardworking and for every situation I accept it as challenge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |