Subject: Tech Support Candidate - Lokesh Yadav
From: Lokesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:22:58 -0400

| | Tech Support Test

Name | Lokesh Yadav
E-mail | [email-masked]
Phone Number | (+91) 9555077440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Compucom | NOC L1 | 8 Sep 2020 | 45k
Previous Employer 2 | Accenture | Associate | 12 nov 2019 | 28k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I have to check the Internet connection.
If any issue not found then we have to clear the cache memory. We cab restart the sytem. If the issue is not resolved even after all steps then we will coordinate with telco

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn on your Bluetooth on both devices.
Then tap on mobile Bluetooth icon and search for nearby devices. In nearby devices list you can see the name of your Bluetooth speaker,tap on that and pair your device with speaker.
After all steps, you can use all services on speaker.

What according to you makes you a good candidate for customer service or technical support job? | First thing, i have good exposure in technical. It will help me to resolve the customer query within sla. If you are able ro resolve customer query with in given time period, that will make a customer happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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