Subject: Tech Support Candidate - Nitish Mishra Nitish
From: Nitish Mishra Nitish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:17:35 -0400

| | Tech Support Test

Name | Nitish Mishra Nitish
E-mail | [email-masked]
Phone Number | (+91) 9696501383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Virus Positive Technology | Technical support Engineer | 27 July 2020 |
Previous Employer 2 | Team Computer | Technical Support Engineer | 18 Jan 2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the error code then act accordingly. Like : If www.ndtv.com not opening due to network issue then check the Network cable either it connected properly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on Bluetooth for both device Speaker and mobile.
Step 2. Search for Bluetooth speaker in mobile device.
Step 3. Connect the Speaker through Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Ability to solve concern according the users requirements
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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