Subject: New Reply Received - System stop operating
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 20 Oct 2020 09:42:51 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  System stop operating   Ticket comment <div dir="ltr">Dear All,<div><br></div>
<div>I would like to update that <span style="background-color:rgb(248,249,250);font-family:arial,sans-serif;white-space:pre-wrap">the Virtual Class still doesn't work until now. </span>
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<div><span style="background-color:rgb(248,249,250);font-family:arial,sans-serif;white-space:pre-wrap"><br></span></div>
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<span style="font-family:arial,sans-serif">Please find the attached file for more information.</span>  <span style="background-color:rgb(248,249,250);font-family:arial,sans-serif;white-space:pre-wrap"><br></span>
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<div>Thanks,</div>
<div>Steven Tran</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 20 Oct 2020 at 08:32, Chon Tran - Country Facility Operations Manager &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Steven, </div>
<div dir="auto"><br></div>
<div dir="auto">Could you please feedback to Charlotte or update to ticket? </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks, </div>
<div dir="auto">Chon</div>
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<div dir="ltr" class="gmail_attr">Vào Th 7, 17 thg 10, 2020 lúc 13:29 Steven TranThanh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; đã viết:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<font>Dear Rod,</font><div><font><br></font></div>
<div><font><br><span style="white-space:pre-wrap;background-color:rgb(248,249,250)">After I followed Charlotte's instructions but the Virtual Class still doesn't work.</span>  <br></font></div>
<div><font>Please find the attached file for more information.</font></div>
<div><font><br></font></div>
<div><font>Thanks,</font></div>
<div><font>Steven</font></div>
<div><font><br></font></div>
<div><font><br></font></div>
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<div dir="ltr" class="gmail_attr">On Fri, 16 Oct 2020 at 18:11, Rod Candido &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)">HI Steven, </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)">Could you please follow these steps and let us know what happened?</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)">Thanks</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)">Rod</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Les Mills International</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Fri, 16 Oct 2020 at 10:19<br>Subject: Re: System stop operating<br>To:  &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>Cc:  &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
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<br><br><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<br><br>	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<br><br><div dir="ltr">Hi Rod,</div>
<br><br><div dir="ltr">
<br><br><br>
</div>
<br><br><div dir="ltr">Thanks for letting us know, I have cc'd your colleague Steven who has also raised this.</div>
<br><br><div dir="ltr">
<br><br><br>
</div>
<br><br><div dir="ltr">It looks like the Virtual App has been offline and out of sync with the Scheduler for more than 30 days, which may be the cause of the issue.  If you have access to the App, please run a Diagnostic Test by following the below steps to detect any issues.</div>
<br><br><div dir="ltr">
<br><br><div><br></div>
<br><br><div>Tap the padlock to the top right of the App</div>
<br><br><div>Enter your admin code</div>
<br><br><div>Navigate to SETTINGS &gt; Version &gt; <span>Run diagnostics </span><br><br>
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<br><br><div><br></div>
<br><br><div dir="ltr">Please let us know if the diagnostics test detects any errors and what those errors are.  If you're unable to access the Virtual App could you send me a screen shot or confirm the error message you're seeing please?</div>
<br><br><div><br></div>
<br><br><div>Many thanks</div>
<br><br><div><br></div>
<br><br><div dir="ltr">Charlotte</div>
<br><br>
</div>
<br><br><div dir="ltr">
<br><br><br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047</a>
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<br><br>                            On<br><br>                            Fri, 16 Oct at  3:35 PM<br><br>                            <span>,  Rod.candido &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:<br><br>                            <div>System is shut down and stop working. Asked to teste the password and not working anymore </div>
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<div><br></div>-- <br><div dir="ltr"><table style="width:650px"><tbody><tr><td style="vertical-align:bottom;padding-left:20px;padding-bottom:0px"><table><tbody>
<tr><th><img src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg" style="width: 100%; padding-bottom: 20px"></th></tr>
<tr><td colspan="2"><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:16px">Rod Candido</b></td></tr>
<tr><td colspan="2" style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;border-bottom:1px solid rgb(0,0,0);padding-bottom:10px">
<i>Country Manager - Group X</i><br>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px;width:55%">
<b>Mobile :</b> (+84) 98 111 2086 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px">
<b>Website :</b> <a href="http://cfyc.com.vn" target="_blank" rel="noreferrer">cfyc.com.vn</a>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px;width:55%">
<b>Office :</b> (+8428) 71077889 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" target="_blank" rel="noreferrer">facebook.com/cfycvn</a>
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</tr>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5;width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> </i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" target="_blank" rel="noreferrer">youtube.com/CaliFitnessYogaVN</a>
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<tr><th><img src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg" style="width: 100%; padding-bottom: 20px"></th></tr>
<tr><td colspan="2"><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:16px">Steven TranThanh</b></td></tr>
<tr><td colspan="2" style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;border-bottom:1px solid rgb(0,0,0);padding-bottom:10px">
<i>Assistant Member Services Manager</i><br>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px;width:55%">
<b>Mobile :</b> 0934228696 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px">
<b>Website :</b> <a href="http://cfyc.com.vn" target="_blank" rel="noreferrer">cfyc.com.vn</a>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" target="_blank" rel="noreferrer">facebook.com/cfycvn</a>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5;width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> </i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" target="_blank" rel="noreferrer">youtube.com/CaliFitnessYogaVN</a>
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</tbody></table></td></tr></tbody></table></div>
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</div>-- <br><div dir="ltr"><table style="width:650px"><tbody><tr><td style="vertical-align:bottom;padding-left:20px;padding-bottom:0px"><table><tbody>
<tr><th><img src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg" style="width: 100%; padding-bottom: 20px"></th></tr>
<tr><td colspan="2"><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:16px">Chon Tran</b></td></tr>
<tr><td colspan="2" style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;border-bottom:1px solid rgb(0,0,0);padding-bottom:10px">
<i>Country Manager - Facility Operations</i><br>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px;width:55%">
<b>Mobile :</b> (+84) 938318078 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px">
<b>Website :</b> <a href="http://cfyc.com.vn" target="_blank" rel="noreferrer">cfyc.com.vn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px;width:55%">
<b>Office :</b> (+8428) 71077889 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" target="_blank" rel="noreferrer">facebook.com/cfycvn</a>
</td>
</tr>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5;width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> </i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" target="_blank" rel="noreferrer">youtube.com/CaliFitnessYogaVN</a>
</td>
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</tbody></table></td></tr></tbody></table></div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><table style="width:650px"><tbody><tr><td style="vertical-align:bottom;padding-left:20px;padding-bottom:0px"><table><tbody>
<tr><th><img src="https://www.cfyc.com.vn/email_signature/CFYC_logo.jpg" style="width: 100%; padding-bottom: 20px"></th></tr>
<tr><td colspan="2"><b style="text-transform:uppercase;font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:16px">Steven TranThanh</b></td></tr>
<tr><td colspan="2" style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;border-bottom:1px solid rgb(0,0,0);padding-bottom:10px">
<i>Assistant Member Services Manager</i><br>
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<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px;width:55%">
<b>Mobile :</b> 0934228696 </td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:10px 0px 5px">
<b>Website :</b> <a href="http://cfyc.com.vn" target="_blank" rel="noreferrer">cfyc.com.vn</a>
</td>
</tr>
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<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px;width:55%"><b></b></td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;padding:5px 0px">
<b>Facebook :</b> <a href="http://facebook.com/cfycvn" target="_blank" rel="noreferrer">facebook.com/cfycvn</a>
</td>
</tr>
<tr>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5;width:55%">
<b>Email :</b> <i><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> </i>
</td>
<td style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,0,0);font-size:14px;line-height:1.5">
<b>Youtube :</b> <a href="http://youtube.com/CaliFitnessYogaVN" target="_blank" rel="noreferrer">youtube.com/CaliFitnessYogaVN</a>
</td>
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</tbody></table></td></tr></tbody></table></div>
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36076535329'>6945141215153743431.mp4</a><br />2. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36076535330'>3689241908633051087.mp4</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4047