Subject: Re: LSM Joining Case Test - Amit Panwar Panwar
From: Amit Panwar Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 04:46:01 -0400

| | LSM Joining Case Test

Name | Amit Panwar Panwar
E-mail | [email-masked]
Phone Number | (91) 9205908257
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because the consultant helped customer in changing the address and gave assurance to customer. Agent was attention to details provided by customer and it was customer centric.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer good service is to provide resolution to the customer on given time frame.
Always attention to the details provided by the customer.
You should have good hearing power and should speak clearly and confidently so that customer will not get confused.

On ther hand great customer service is not only about to provide resolution or resolving queries.
It represents the customer happiness while you handled the customer.
If any customer comes to you and he/she is very angry at that time and now after talking to you the customer is very happy and gives you a great feedback, I think this is the great customer service.

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