Subject: Arabic Language Test - Sameer Shaikh
From: Sameer Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 04:38:53 -0400

| | Foreign Language Screening Test

Name | Sameer Shaikh    /  (0091) 8097988928    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all i will apologise for the delay and rectify my mistake and admit my mistake and edit the correct address and inform the customer what went wrong meanwhile also inform my superior about the mistake and ask him if we can compensate the customer with free complimentary drink and make the customer happy and convinced. Assure the customer it wouldn't happen again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Myself Sameer Shaikh from Mumbai, married with 3 wonderful kids 2 girls and a boy. I am a B.com Graduate. I have more than 15 years of multiple work experience in Customer Care , Aviation, Public relation/Admin, Translation. I have a good amount of Gulf experience as i had spent my childhood in Dubai. I am fluent in spoken and written Arabic, English and Urdu.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service is that the service you provide is a normal service which a customer could get else where but a great customer service is a service which lets your company stands out of the crowd something unique, outstanding which exceed customers expectations.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

A calm and polite tone while speaking to the customer as the customer gains confidence this is the right helpful nature person to do business with. I am person who believes you have to win the customer's heart to bring in business.
Always believe in positiveness
I believe customer is king
Thing to done on time stick to my commitments always .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I had travelled to london with my mom and elder sister in the year 2004. I was too excited to see how would be a country who had ruled our country for more than 10 decades and build long railway lines, bridges, houses which are still standing tough and strong. When i first landed i realized people helpful down to earth and a very beautiful clean city london with a classical look, classic look taxis everywhere and very old buildings and bungalows more than 100 years old, yet looking as new, thanks to their maintaining standards.Our trip was on April the beginning of winter very nice atmosphere everywhere. Weather was too cold for us but still we were enjoying. We went to all the famous places like the Trafalgar square to see the pigeons feeding,  this is the place where Bollywood movie Dilwale Dulhaniya was shot. We went to the south hall to see the himalaya cinema where most of Bollywood films are screened and shot in external area. We went to Manchester a city where you feel like you are in second home called India, place full of Indian Restaurants, Indian clothes and Indian people all around. We experienced all the rides a good connectivity facility through tubes, trains and well ventilated hygienic neat and clean railway stations.We enjoyed our trip the most it was a life time memorable trip.

| |