Subject: Re: LSM Joining Case Test - Suman Kumar
From: Suman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 00:32:04 -0400

| | LSM Joining Case Test

Name | Suman Kumar
E-mail | [email-masked]
Phone Number | (+91) 8437685156
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the first option beacuse here we are providing the complete details regarding the cust order. We are also giving the reason that It's become common practice now for event organisers to only release very close to the even date. And also we have confirmed his address. Also we have guided him to track his order and will notified by an e mail.. So i think this is the best resolution. I am not going on the company's policies, thats a different thing.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where you are just giving him the resolution as per your policy.
Great customer service is you are telling him that this is the policy but ........ Here you are trying to give an alternante option...

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