Subject: Re: LSM Joining Case Test - Anishka .
From: Anishka . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 00:06:04 -0400

| | LSM Joining Case Test

Name | Anishka .
E-mail | [email-masked]
Phone Number | (91) 9818366279
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the first blurb as it is written in simple manner which can understood easily by the customer.
It starts with a positive sentence and the question regarding address involves customer respond. This answer involve the customer and give positive feedback to the customer that we are here to help.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means delivering the customer's expectations keeping them satisfied with services. While great customer service is being loyal to them. Going an extra mile or doing something extra than satisfying the customer.
Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. Any act that would make An customer Amaze.

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