Subject: Re: LSM Joining Case Test - Bitopan Deka
From: Bitopan Deka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 12:59:59 -0400

| | LSM Joining Case Test

Name | Bitopan Deka
E-mail | [email-masked]
Phone Number | (91) 6002110409
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected BLURB 2 because its a complete online way of getting the ticket ans showing the ticket during the event , which wont be a problem to the client, and even he will be happy and comfortable with the e-tickets while going to the event. Since he is moving 2 days prior to the event , and if the tickets wont reach by the time than his event will be missed , so in BLURB 2 , It says providing e-ticket which is much more effective than the other one.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means having an casual conversation and greetings to the clients and just solving their problems.
In great customer services the customer expert should be able to greet and be joyous in helping the client.
In good customer service he will only help out the problems.
While in great customer service he will not only solve the problems, he will even ensure the client if he could help for any other problems or any other topic related problems.

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