Subject: Re: LSM Joining Case Test - Hemant Arora
From: Hemant Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 10:39:18 -0400

| | LSM Joining Case Test

Name | Hemant Arora
E-mail | [email-masked]
Phone Number | (+91) 8630544754
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The selected blurb has a sense of assurance with a perfect solution for the problem of the customer and also as a third party it has corrected the flow of the issue between the host and the recipient of the service the blurb also has taken ownership to the problem of the consumer and has verified the details for the correct resolution of the grievance that the customer has submitted. However it might have some internal information which should not be provided to the customer as it might create a negative effect on the consumer about the ticket provider and he / she may or may not purchase anything from the provider in the future.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service might be conventional but great customer service needs to be spontaneous sometimes. The customer shouldn't have second thoughts about the kind of help which has been offered to him/her. There should be proper greeting, ownership ,empathy , proper introduction and resolution of the issue.

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