Subject: Tech Support Candidate - MARCUS MANEBAYE
From: MARCUS MANEBAYE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Oct 2020 23:10:31 -0400

| | Tech Support Test

Name | MARCUS MANEBAYE
E-mail | [email-masked]
Phone Number | (+91) 9667027348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ashram Hari Nagar, new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Web development

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancing | Freelancing | Anytime | Depending on project
Previous Employer 1 | Cherry e-commerce services | Customer care agent | January 2020 | 35k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step I.
- the first thing I will do is to check whether the device(phone, tablet, computer) I am using is connected to the internet. if it is not connected then  I will connect it and access the website.

Step II.
- if the device that I am using is connected to the internet but I am still unable to access the website, in this case:

1. The first thing to do will be to start another browser and then try to access the website on this second web browser. This should be the answer but in case I am still getting the same error
2. The second thing to do will be to start other websites (google, instagram, youtube, etc) and if they load and work properly then I will try to clear all the cookies of the web browser used and this should fix the issue but in case the same error is still lingering around then as a  last resort I will update the web browser because an outdated web browser can cause a website to become unresponsive due to scripting errors.

3. After clearing all cookies and updating the web browser if the same error persist then there is something wrong with the website itself. Maybe the website servers went down due to traffic or something. There is nothing else to do in this case other than wait until the website gets back online again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth speaker:

1. I will press the button with the Bluetooth symbol to make the Bluetooth speaker discoverable.

On my phone:

1. I will go to settings
2. I will tap the Bluetooth option
3. I will turn on Bluetooth
4. A list of available devices will appear
5. The Bluetooth speaker's name should appear if it doesn’t then I will go press the Bluetooth symbol on the Bluetooth speaker again
6. If the name of the Bluetooth speaker appears, I will just select it and connect my phone to it

What according to you makes you a good candidate for customer service or technical support job?

1. I am a hard working individual that recognizes the benefits of going extra mile to get what I want.

2. I am a disciplined individual who takes things seriously because I believe that discipline is the key to success.

3. I am a performance-driven professional looking for a job within a company which offers flexibility and opportunity to grow professionally.

4. I have valuable experience in different aspects of customer service and also on how to solve effectively customers different queries and problems on phone and emails. On top of that I have an extensive knowledge on how to manage frustrated customers and how to write concise and clear reports for different teams of the company

5. I have a well-developed communication and complaint-handling skills, and an important ability to remain calm in stressful situations.

6. I have an extensive knowledge in computer science since I did 5 years of Computer science and engineering and my knowledge in computer science is, as follow, segmented:

- an extensive knowledge of Operating systems(MS Windows, MAC OS, LINUX) and softwares

- a basic knowledge of computer programming

- A basic knowledge of computer networking

- A basic knowledge of computer hardwares

- A basic knowledge of web development

- all these characteristics show that I am well suited for this job of customer care executive or technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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