Subject: German Language Test - Krishan Pandey
From: Krishan Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Oct 2020 02:37:30 -0400

| | Foreign Language Screening Test

Name | Krishan Pandey    /  (+91) 8860058711    / [email-masked]
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I'm working for Pizza Hut as a phone order executive. We took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When I will check you realised that you made a mistake and you entered his address incorrectly. I had the customer waiting on phone then I'm appolising the customer. Then correct address
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Krishan Kant Pandey from Mathura. I have done my B.tech G L A University mathura ,With secord 63%.My father is a farmer, I have two brothers and two sister, I believe in jaoin family and i will have 3 year experience.my hobbies are playing outdoor games, photography
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

You must have a very good understanding

and attentive on customer on what the say

and what they want and be prompt on what

they require.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Mathura is believed to be the birthplace of Krishna, which is located at the Krishna Janmasthan Temple Complex.[5] It is one of the Sapta Puri, the seven cities considered holy by Hindus. The Kesava Deo Temple was built in ancient times on the site of Krishna's birthplace (an underground prison). Mathura was the capital of the kingdom of Surasena, ruled by Kansa, the maternal uncle of Krishna. Janmashtami is grandly celebrated in Mathura every year
is a city in the Indian state of Uttar Pradesh. It is located approximately 55 kilometres (34 mi) north of Agra, and 145 kilometres (90 mi) south-east of Delhi; about 11 kilometres (6.8 mi) from the town of Vrindavan, and 22 kilometres (14 mi) from Govardhan. It is the administrative centre of Mathura district of Uttar Pradesh. In ancient times, Mathura was an economic hub, located at the junction of important caravan routes. The 2011 Census of India estimated the population of Mathura at 441,894

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