Subject: Re: LSM Joining Case Test - Vaishali Targhotra
From: Vaishali Targhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 09:07:43 -0400

| | LSM Joining Case Test

Name | Vaishali Targhotra
E-mail | [email-masked]
Phone Number | (91) 9999519079
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | because in this blurb agent was very helpful and asked all the information required and also he assured the customer that they are closely monitoring the ticket if any issue will inform

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. In good customer service we have some limited option as compared to great customer service we go beyond to help our customer sometimes.
2. In good customer service we show empathy and sympathy to the customer but in great customer service we put ourselves in customer shoe and help them
3. In Good customer service we are polite with the customer but in great customer service we understand what type of tone has to be used with customer in more polite ways.
4. In good cs we only help the customer but in great customer service if we know that today is customer's birthday we should wish him and make him happy

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