Subject: New Reply Received - Resetting new password
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 16 Oct 2020 12:18:27 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Resetting new password  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Cachet Book",sans-serif;color:#44546A'>Ok thank you very much!</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Friday, October 16, 2020 6:03 AM<br>
<b>To:</b> Maggie McCoy &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Resetting new password</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maggie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for your patience.<br>
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We don't see any problem with this on our end, so the issue is probably caching related or computer specific. Could you please clear the cache and try another computer.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F4045&amp;data=02%7C01%7C%7C75f525817b324a009c0408d871babadf%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637384394110872932&amp;sdata=fHMASdNF1abEK2363OFbGZuyF6Ur%2BZIgZVO1mljQpSk%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 16 Oct at 7:05 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maggie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your quick response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I’ve passed this on to our Level 2 team for review, we'll get back to you shortly.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F4045&amp;data=02%7C01%7C%7C75f525817b324a009c0408d871babadf%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637384394110882925&amp;sdata=iSZqjOQdab9Y7K7uxpbf%2FpcBOD4j9rPVZFH5m4m7ZQw%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 16 Oct at 6:56 AM
<span class="separator">, Maggie McCoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Cachet Book",sans-serif;color:#44546A'>That’s the browser I’m using!</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Thursday, October 15, 2020 1:51 PM<br>
<b>To:</b> Maggie McCoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Resetting new password</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maggie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for the answer and the screenshot.<br>
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Let us know which browser you are using. For the Scheduler to work correctly, we recommend using Google Chrome​</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F4045&amp;data=02%7C01%7C%7C75f525817b324a009c0408d871babadf%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637384394110882925&amp;sdata=iSZqjOQdab9Y7K7uxpbf%2FpcBOD4j9rPVZFH5m4m7ZQw%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 16 Oct at 6:31 AM
<span class="separator">, Maggie McCoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="1228" height="597" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzYyNDc5MDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.xSzMkN377_0QhJK2C-Q9vfa27nsPdB0JGf3F7lNnV6U"></span></div>
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<span style='font-size:11.0pt;font-family:"Cachet Book",sans-serif;color:#44546A'>There’s nowhere to hit submit, no matter what we reset our password to.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style="font-size:1.0pt;color:white">4045:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045