Subject: Ticket re-opened - [#4045] Resetting new password
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 16 Oct 2020 12:18:28 +0000

Hi Pritish Nandi,  Ticket “#4045 – Resetting new password” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045 to view the ticket.  Ticket comment   
 Ok thank you very much! 

  

  

 From: Les Mills International [mailto:[email-masked]]
 
Sent: Friday, October 16, 2020 6:03 AM 
To: Maggie McCoy <[email-masked]> 
Subject: Re: Resetting new password

 

 

 
 Hi Maggie, 

 

   

 
 Thanks for your patience. 
 
We don't see any problem with this on our end, so the issue is probably caching related or computer specific. Could you please clear the cache and try another computer. 

 
 
 ​ 

 
 
 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045 

 

 
On Fri, 16 Oct at 7:05 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Maggie, 

 
 
 ​ 

 
 
 Thank you for your quick response. 

 
 
 ​ 

 
 
 I’ve passed this on to our Level 2 team for review, we'll get back to you shortly. 

 

   

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045  

 

 
On Fri, 16 Oct at 6:56 AM
, Maggie McCoy <[email-masked]> wrote:

 

 
 That’s the browser I’m using! 

 

 

 

 
 
From: Les Mills International [mailto:[email-masked]]
 
Sent: Thursday, October 15, 2020 1:51 PM 
To: Maggie McCoy <[email-masked]> 
Subject: Re: Resetting new password

 

 

 

 

 Hi Maggie, 

 

 
 ​ 

 

 
 Thank you for the answer and the screenshot. 
 
Let us know which browser you are using. For the Scheduler to work correctly, we recommend using Google Chrome​ 

 

 

 

 
 
 Please let us know how it goes. 

 

 

 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045 

 

 
 
 On Fri, 16 Oct at 6:31 AM
, Maggie McCoy <[email-masked]> wrote:

 

 

 

 

   

 

 
 
There’s nowhere to hit submit, no matter what we reset our password to.

 

 

   

 

 

 
 
4045:859387

 

 

 

 

 
4045:859387