Subject: Re: LSM Joining Case Test - Shipra Mishra
From: Shipra Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 07:39:56 -0400

| | LSM Joining Case Test

Name | Shipra Mishra
E-mail | [email-masked]
Phone Number | (91) 7838691179
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I am choosing Blurb 4 as customer  stays far from event place and will be travelling for 2 days to reach to the event place ,Blurb 4 is giving option to update address time to time so that they can deliver tickets at right place and right time.It is also a satisfying answer as customer already purchase tickets and waiting to get it deliver ,he doesn’t need to worry about place and time .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service can include good customer service.In Good customer service representative must be listening properly, showing attentiveness,  talking nicely but may be not giving prompt solution for query
Where as in great customer service includes prompt solution in less time after understanding all aspects of queries.

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