Subject: Re: LSM Joining Case Test - Ankita Mondal
From: Ankita Mondal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 05:18:49 -0400

| | LSM Joining Case Test

Name | Ankita Mondal
E-mail | [email-masked]
Phone Number | (+91) 9440128542
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | It is brief and informative. There's a personal touch in it and politeness which help the customers in a better way and as well as help in retaining the cutsomer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service means providing the customers with only what they expect and nothing beyond it. Whereas, great customer service ensures, customer satisfaction, customer loyalty, adding personal touch. Basically, a great customer service means going above and beyond to provide services to customers to attain the 'wow' factor that amazes the customers and helps in retaining them.

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