Subject: New Reply Received - RE: Les Mills Virtual Log In
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 20:21:17 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Les Mills Virtual Log In  Ticket comment <div>
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<div style="direction: ltr">Awesome!!!<span id="ms-outlook-ios-cursor"></span>
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<div style="direction: ltr">Carter Green </div>
<div style="direction: ltr">Customer Experience Manager </div>
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<div>From: Brittany Mueller &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, October 15, 2020 4:14:32 PM<br>
<b>To:</b> Support &lt;[email-masked]&gt;; Carter Green &lt;[email-masked]&gt;<br>
<b>Cc:</b> Christina Ries &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: RE: Les Mills Virtual Log In
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<div class="x_MsoNormal">Thank you all! I was able to log on!</div>
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Brittany Mueller<span style="font-family:remialcxesans; font-size:1px; color:#FFFFFF; line-height:1px">​</span>
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Health &amp; Wellness Director</td>
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Huntington YMCA</td>
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<a href="https://www.ymcali.org" target="_blank" id="LPlnk689713" style="color:#000001; text-decoration:none" rel="noreferrer"><strong style="font-weight:normal">60 Main Street, Huntington, New York  11743</strong></a>
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<a target="_blank" id="LPlnk689713" style="color:#000001; text-decoration:none" rel="noreferrer"><strong style="font-weight:normal">(631) 421-4242 ext. 2184</strong></a>
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<a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="color:#000001; text-decoration:underline" rel="noreferrer"><strong style="font-weight:normal">[email-masked]</strong></a>
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<a href="https://ymcali.org" target="_blank" id="LPlnk689713" style="color:#000001; text-decoration:underline" rel="noreferrer"><strong style="font-weight:normal">https://ymcali.org</strong></a>
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<td align="center" style="vertical-align:middle"><a href="https://ymcali.org/membership" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzYyNTk2NTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oUB9aeUDUz13NPiw1KZobqbzvc20WUO7nl0enrU_dOw" width="396" height="177" alt="" style="min-width:396px; font-size:0"></a></td>
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<b>From:</b> Les Mills International &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, October 15, 2020 2:34 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Brittany Mueller &lt;[email-masked]&gt;; Christina Ries &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RE: Les Mills Virtual Log In
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Brittany,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>​Thank you for reaching out to us today.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>We see that your studio, The Summit, has been offline for the last 7 months.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Please
<a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer">click here</a> to access the Virtual Scheduler login page. Enter your username:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> and your created password. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>If you forgot your password please follow these steps.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Please access the Virtual Scheduler login page and click 'Reset Password', as below.
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>You will then be taken to the page below to enter your username: [email-masked]</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Click 'confirm'</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>An email will be sent to your registered email address: [email-masked] with instructions on how to reset your password.</span></div>
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<b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain <strong><span style='font-family:"Helvetica",sans-serif'>synchronization</span></strong> with
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4046" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4046</a> </span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Fri, 16 Oct at 6:58 AM
<span class="x_separator">, Carter Green &lt;[email-masked]&gt; wrote: </span>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'>Hi Brittany,</span></div>
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<span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'>I’ve CC’d the Virtual Helpdesk to support.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'>Thanks,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'>Carter
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<b><span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'>Carter Green | Customer Experience Manager</span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> | 202.439.7856</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.com/us/clubs-and-facilities/recovery" rel="noreferrer"><span style="color:windowtext; border:solid windowtext 1.0pt; padding:0in; text-decoration:none"><img width="389" height="106" id="x_Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzYyNTk2NTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.fHji3bORzRHWa03PT_n1LOvGteb6kfnbcPFRnutUDKE" alt="Image removed by sender." style="width:4.052in; height:1.1041in"></span></a></span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="http://www.lesmills.com" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light"'>LesMills.com</span></a></span><span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'> | </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light"'>Facebook</span></a></span><span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'> | </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light"'>Twitter</span></a></span><span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'> | </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light"'>Instagram</span></a></span><span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'> | </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light"'>YouTube</span></a></span><span style='font-size:10.0pt; font-family:"Avenir LT Com 35 Light"'> | </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light"'>LinkedIn</span></a>
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<b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From:</span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> Brittany Mueller &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, October 15, 2020 1:51 PM<br>
<b>To:</b> Carter Green &lt;[email-masked]&gt;<br>
<b>Cc:</b> Christina Ries &lt;[email-masked]&gt;<br>
<b>Subject:</b> Les Mills Virtual Log In</span>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hey Carter,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>I am trying to log in to the Huntington Les Mills Virtual portal and when I go to log in I get a message that says it is an incorrect user name or password. I am using
 the same log in that was first given to me when we got the program. Would you be able to help?</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Brittany</span></div>
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<b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#000001'>Brittany Mueller</span></b><b><span style='font-size:1.0pt; font-family:"remialcxesans",serif; color:white'>​</span></b>
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#000001'>Health &amp; Wellness Director</span></b></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#000001'>Huntington YMCA</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#000001'><a href="https://www.ymcali.org" target="_blank" rel="noreferrer"><strong><span style='font-family:"Verdana",sans-serif; color:#000001; font-weight:normal; text-decoration:none'>60 Main Street, Huntington, New York  11743</span></strong></a></span></div>
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<div class="x_MsoNormal"><strong><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#000001; font-weight:normal'>(631) 421-4242 ext. 2184</span></strong></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#000001'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Verdana",sans-serif; color:#000001; font-weight:normal'>[email-masked]</span></strong></a></span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#000001'><a href="https://ymcali.org" target="_blank" rel="noreferrer"><strong><span style='font-family:"Verdana",sans-serif; color:#000001; font-weight:normal'>https://ymcali.org</span></strong></a></span></div>
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<div class="x_MsoNormal" align="center" style="text-align:center"><a href="https://ymcali.org/membership" target="_blank" rel="noreferrer"><span style="font-size:1.0pt; border:solid windowtext 1.0pt; padding:0in; text-decoration:none"><img width="396" height="177" id="x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzYyNTk2NTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.D7uKX5kq3GICcysd7WL4p6IcR6bO8tPYRYmD35KSlQU" alt="Image removed by sender." style="width:4.125in; height:1.8437in"></span></a></div>
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<b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#666666'>Disclaimer</span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>4046:859387</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4046